Delivery Information

Processing Times

Processing times can vary depending on the time of year and the number of orders already in place. Please see the announcement banner at the top of the page for current processing times before ordering. 

The longest processing time for regular orders is 2 weeks but every effort is made to get them out quicker, especially in quieter periods. If you need anything urgently, please get in touch with me prior to ordering to discuss your specific requirements.

NB.Please note that processing times are in addition to shipping times - which obviously are subject to seasonal variations.

Shipping

Standard orders are sent via Royal Mail Tracked 24. Delivery via this service usually takes 2 working days but these times can vary and are dependant on Royal Mail.

You will be notified once your order has been dispatched and will be provided with a tracking number that you can use to track the location of your parcel.

Please note that items are sent to the address provided with your payment. We can't take responsibility if you have provided incorrect details or if you request the items be sent to a different address.

If your parcel has not arrived within 15 working days of dispatch (UK only, for international orders please allow up to 30 days) then it is the customers' responsibility to contact the local sorting office. You can also book a redelivery by visiting www.royalmail.com/redelivery and entering the next working date after your parcel was dispatched. You do not need a ‘sorry we missed you’ card for this.

If there is still no sign of your parcel after you have explored these options, please contact us and we can discuss the matter further.

International Orders

International Orders are sent out via Royal Mail International tracked. The customer is responsible for any import or customs fees and VAT.